Every call answered. Every renewal noticed.

An AI agent that answers your policyholders from your live policy system, day and night, in English and Spanish, and puts the policy about to lapse in front of your team while there's still time to call.

Book a demo See the renewal desk

Every service call is a renewal decision

21%

of auto insurance customers were forced to switch channels, and those customers are less likely to renew.

J.D. Power, 2026 U.S. Auto Insurance Study

Policy, bill and ID card questions resolved on the first call.

18.4M

people in the US speak Spanish at home and English less than “very well.”

U.S. Census Bureau, American Community Survey 2024

Spanish-speaking policyholders served in Spanish, mid-call, with no menu or transfer.

+475%

increase in synthetic-voice attacks at insurance companies in 2024.

Pindrop Voice Intelligence & Security Report, 2025

No policy detail reaches a caller until they’re verified.

No policy should lapse because nobody called.

Every policy in the book, staged by how close it is to expiring and flagged for what puts it at risk. Your team knows who to call first, and the agent raises the renewal the next time they call. Hear it happen.

−8%

Progressive's personal auto policy life expectancy, year on year.

Progressive, Q2 2026 10-Q
47.2%

of auto policies in force were shopped in the past 12 months.

LexisNexis Risk Solutions, August 2026
Renewal desk
StagePolicyholderExpiresWhy it's hereDetails
Expired3 days agoPast due 34 days
Closingin 12 daysNo autopayRaised on her call today
Closingin 9 daysPast due 6 days
Closingin 14 daysPast due 2 daysNew
Reviewin 23 daysUnderwriting item open
Notifyin 47 daysNo autopay
Example policies. Select one to see why it's here and what happens next.

Renewal calls, placed by the agent

Run with design partners: the agent works down the desk and makes the renewal call itself, under the rules it follows when policyholders call in.

  • Calls only policyholders who agreed to be contacted
  • Says who is calling, and that the call is automated
  • Verifies identity before it mentions the policy
  • Offers an opt-out on every call, within calling hours
  • Adds to the written renewal notices the law requires, never replaces them

Every program is measured: a controlled test on your book, reminded against not, counted in non-pay cancellations and reinstatements.

What it does

It verifies the caller, reads your system and finishes the job. Built around your core system, never in place of it.

Policy, bills, ID cards, claims

Answered from your live system. On a claim, callers hear where it stands and who's handling it. Fault and settlement stay with your adjusters.

Raises the renewal on any call

Whatever someone calls about, they hear about the payment due and the renewal coming, and can have their agent call them back.

Only the calls that need a person

Everything else is handled start to finish. When a caller needs your team, they arrive verified, with the reason already noted.

Your brand on every call

Policyholders hear your name, in the voice you choose, and see it on the web and in the app. InsureSight stays behind the scenes. Hear the voices.

Built for MGAs and program carriers. The book review answers what capacity providers ask: where the loss ratio is moving, which agencies carry more than their share, and whether the ledger holds together.

Hear two calls, uncutAt the roadside, and a renewal nobody mentioned
A roadside call
  1. Agent

    ESThank you for calling Acme Auto Insurance. How can I help you today? Gracias por llamar a Acme Auto Insurance. ¿Cómo puedo ayudarle hoy?

    The carrier's name, in English and then Spanish. The caller's number was matched to a policy before the call was answered.

  2. Caller

    Hi, um, I was just in an accident. I got rear-ended at a red light and I need to show the other driver my insurance card, but I can't find it.

  3. Agent

    Oh no, I'm sorry that happened. Is everyone okay?

    It asks after the caller before anything else.

  4. Caller

    Yes, yes, everyone is fine. Nobody got hurt. But the other driver is standing here waiting and I need to show them something, you know?

  5. Agent

    That's good - I'm glad everyone is safe. Let me get your ID card to you right now. What are the last four digits of your driver's license?

    Nothing about the policy is shared until the caller is verified.

  6. Caller

    Um, can I continue in Spanish? It's easier for me right now.

  7. Agent

    ESPor supuesto. Cuáles son los últimos cuatro dígitos de su licencia de conducir?

    She asks for Spanish and it switches at once, with no menu and no key to press.

  8. Caller

    ESCuatro, cuatro, uno, siete.

  9. Agent

    ESGracias. Déjeme verificar su información.

  10. Agent

    ESPerfecto, tengo su nombre como Dana Reyes. ¿Es correcto?

    Read back from the record, so she can correct it.

  11. Caller

    ESSí, es correcto.

  12. Agent

    ESExcelente. Voy a obtener su tarjeta de identificación ahora.

  13. Agent

    ESPuedo enviarle su tarjeta de identificación por correo electrónico a la dirección en su póliza. ¿Le parece bien?

    It asks before it sends anything.

  14. Caller

    ESSí, por favor, rápido si es posible.

  15. Agent

    ESDéjeme enviarlo ahora mismo.

  16. Agent

    ESListo. Su tarjeta de identificación acaba de ser enviada a su correo electrónico. Debe llegar en unos momentos. ¿Hay algo más que pueda ayudarle?

    The ID card goes to the email address on the policy. Formal Spanish, usted, throughout.

  17. Caller

    ESNo, gracias. Adiós.

Simulated call: our agent's live instructions and model, with test data and a synthetic caller. Voiced by Nova Sonic. Not a real policyholder.
A call about a bill
  1. Agent

    Thanks for calling. How can I help you today?

  2. Caller

    Hi, yeah, I'm just calling to check when my next payment is due? Money's a little tight this month and I need to figure out my bills.

  3. Agent

    Sure, let me check when your next payment is due. What are the last four digits of your driver's license?

    Nothing about the policy is shared until the caller is verified.

  4. Caller

    Oh, um, it's 2958.

  5. Agent

    Thanks - give me a second while I pull that up.

  6. Agent

    Thanks, I have you as Monica Hale - is that right?

    Read back from the record, so she can correct it.

  7. Caller

    Yeah, that's me.

  8. Agent

    Great. Let me check on your billing right now.

  9. Agent

    Your next payment of one hundred eighty-seven dollars and forty cents is due by October sixth.

    It answers her question first.

  10. Agent

    Also, while I have you, your policy is up for renewal on October eighth, so that's coming up in about two weeks.

    Then it raises the renewal nobody had mentioned.

  11. Agent

    Would you like me to have your agent reach out to go over your renewal before then?

  12. Caller

    Oh wait, October eighth? That's like... twelve days from now? I didn't know about that. I moved this summer and changed my email, so I probably didn't see anything about it. Um, yeah, that would be good if they could reach out. I drive the kids to school every morning so I really can't let that lapse.

  13. Agent

    I completely understand - that's important. Let me have your agent give you a call about your renewal so you're all set before October eighth. They can go over everything with you. Is it okay if we call you back on the number ending zero one eight eight?

    A person makes the renewal call. The agent books it, with a note of what she needs.

  14. Caller

    Yeah, that's fine. Thank you for letting me know about that - I was worried for a second there.

  15. Agent

    You're welcome. Let me get that set up for you.

  16. Agent

    Perfect - your agent will reach out to you about the renewal.

  17. Agent

    And just a reminder, your payment of one hundred eighty-seven dollars and forty cents is due by October sixth. You can pay that online at the insurance company's website, or if you'd like, I can have a specialist call you about payment options.

    It can't take a payment on the call, so it says where she can pay.

  18. Agent

    Is there anything else I can help you with?

  19. Caller

    No, that's everything. Thanks so much for your help.

Simulated call: our agent's live instructions and model, with test data and a synthetic caller. Voiced by Nova Sonic. Not a real policyholder.
What the policyholder seesThe real app screens, in the carrier's brand

The same policy, on the web and in an installable app, in the carrier's brand rather than ours. These are the real screens, shown with a sample brand and sample data.

Digital ID card screen: policy number, effective dates, named insured, vehicle and liability limits, with buttons to add to wallet, open the official PDF, or email a copy.
Their ID cardReady at the roadside, or emailed to the address on the policy.
Billing screen: amount due of 204 dollars with the due date, a breakdown of premium and fees, autopay status and payment activity.
Their billWhat is due, when, and what has already posted.
Policy screen: the policy number, term and premium, the named insured, drivers and agency, then the vehicle and its coverages.
Their policyTerm, premium, drivers, agency and every coverage.
A morning on the servicing lineWhat gets answered, and what goes to your team

The questions that fill a service queue, answered or handed to your team. The policyholder logging in on the web goes through the same identity check as the caller.

A smiling service representative in a headset at her desk, colleagues working beside her.
Photo: BaljkanN 4 / Unsplash
The full feature listPhone, web and app, retention, and your book

Phone

  • Policy, coverage and deductibles
  • Balance, due date and past-due alerts
  • Renewals raised on the call
  • Claim status
  • ID cards by email
  • Transfers and callbacks to your team
  • Every call transcribed

Web and app

  • Policyholder login
  • Policy and billing
  • Digital ID card
  • Documents
  • Installable app in the carrier's brand

Retention

  • Renewal desk, staged by days to expiry
  • Past due, pending cancellation and no-autopay flags
  • Recently expired policies kept on the list

Your book

  • Loss ratio and development
  • Agency signals
  • Duplicate payments
A read on the book behind the callsLoss ratio, agency signals, duplicate payments

The same connection reads your claims and premium ledgers. It shows where the loss ratio is moving and why, which agencies carry more than their share, and where the data is too thin to say. The decisions stay with your team.

Book review
Loss ratio
64.2%
This year against last, at the same age.
Late-reported claims
31%
of this year's growth. The rest is reserves moving.
Largest agency group
41.6%
of the book, rolled up from four branches.
Duplicate payments to the same claimant on the same day, net of voids$2,410
Loss ratio by agency: withheld. No agency has enough data to be credible yet.Needs a second year
Invented figures, not from any carrier's book. A real book is read inside the carrier's own tenant.

Built for your due diligence

A governed agent, accountable like anyone on your team: every model pinned, every prompt versioned, every call on the record. What your security and compliance teams will ask, answered before they do. Read the security page.

Read live, not copied

Answers are read from your policy system at the moment they are needed. Your credentials are held for you alone, and only your connection can use them.

It won't guess

When your system doesn't answer, the agent says it can't check right now. It never fills the gap with a plausible answer.

A person is always one step away

Any caller can ask for someone, and reaches your team with a note of what they need.

Every call on the record

Every call is transcribed and linked to the policy it was about, so you can review exactly what was said and what was done.

Encrypted throughout

TLS 1.2 or later in transit, and encrypted at rest in every table and bucket, on AWS.

SOC 2 Type I in progress

Our controls are mapped to SOC 2 and the NAIC AI Model Bulletin, and we'll share the mapping.

Who's building it

Two founders: one who has spent decades building the systems carriers and MGAs run on, and one who builds cloud and AI systems for regulated industries.

Paul Blomgren
Paul Blomgren Co-founder President of InformINS, which builds policy service, rating, payment and policy management systems for insurance companies, MGAs and agents. LinkedIn
Jonathan Fernandez
Jonathan Fernandez Co-founder & Principal Engineer Designs and builds InsureSight: the voice agent, the app, and the cloud it runs on. LinkedIn

See it on your own book

Connect us to your policy system and we'll show you, on your own book, the calls it resolves and the renewals it catches.

Book a demo Become a design partner